billing

We offer Pay Later payment terms, where you will be billed weekly, every Wednesday. You can settle your bill by depositing into our Union Bank account, which we will provide you with on the billing invoice.

You will be given an official receipt within 1-3 business days after we have received your full payment.

We will use the business name you entered when you signed up on the platform. If you would like to request a different name or business name on the Official Receipt, please send us an email at support@shipmates.app.

We recommend any of the following:

  1. Include flat rate shipping fees on your checkout page to ensure that the customer pays for the delivery fee.
  2. Include the Shipping Fee as part of your product’s cost.

Every Wednesday, you will receive a statement file from Shipmates. In this file, we’ve compiled your courier fees, Shipmates’ platform fee, and COD earnings.

We will deposit to your account the remaining earnings from Cash on Delivery orders after we deduct courier fees and Shipmates’ platform fee. This will also be reflected on the billing statement for complete transparency.

For Standard Shipping, Shipmates waits for the couriers’ remittances before remitting them to the Shipper. This may take more or less than a month.

You will be invoiced for the amount deficit.

You can directly message the contact person we have for you, depending on which courier you used. If there are additional concerns, you can always contact us at support@shipmates.app.

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